Right of Withdrawal

Your 14-day right of withdrawal

Pursuant to Articles 52 et seq. of the Consumer Code, the Consumer has a period of 14 calendar days, starting from the day on which the Consumer physically receives the product, to withdraw from the purchase contract without having to provide any reason and without incurring any penalty. In the case of an order consisting of multiple products delivered separately, the 14-day period begins on the day the Consumer, or a third party designated by the Consumer (other than the carrier), takes physical possession of the last product. The right of withdrawal is reserved exclusively for Consumers, that is, natural persons who make purchases for purposes unrelated to any business, commercial, craft, or professional activity they may carry out.

Cancel the contract here

To exercise the right of withdrawal for an order placed on the website, the Consumer may use the digital form available below. The form allows the Consumer to submit the notice of withdrawal online, providing or confirming the information necessary to identify the contract and the Consumer, including first and last name, email address, order number, and the products subject to withdrawal. After completing the form, the Consumer must confirm submission of the request using the confirmation function provided in the form, labeled “Confirm Withdrawal” or another equivalent and unambiguous phrase. Upon submission of the request, the Seller will send the Consumer, without undue delay, a confirmation of receipt of the withdrawal on a durable medium, such as via email. The confirmation will include the content of the withdrawal notice, as well as the date and time of its transmission. The right of withdrawal is considered to have been exercised in a timely manner if the notice is transmitted before the expiration of the 14-day period.

Product Condition and Loss of Value

To receive a full refund, the product must be returned undamaged, clean, complete with all its parts, and, where possible, in its original packaging. Pursuant to Article 57, paragraph 2, of the Consumer Code, the Consumer is liable for any decrease in the value of the goods resulting from handling beyond what is necessary to ascertain their nature, characteristics, and functioning. This means that the Consumer may examine the product to verify its characteristics and conformity, as they would in a physical store, but may not use it in a manner inconsistent with such verification. If the product is returned damaged, worn, dirty, or otherwise in a condition that results in a decrease in value, the return will still be processed; however, an amount corresponding to the decrease in value of the item may be deducted from the refund, up to the full value of the product if it is no longer suitable for resale.

Return Shipping and Refunds

Shipping costs for returning the product are borne by the Consumer, unless otherwise specified by the Seller or otherwise agreed in writing between the parties. The Consumer must return the products without undue delay and in any case within 14 days from the date on which he or she communicated his or her decision to withdraw from the contract. The deadline is met if the Consumer sends the products back before the 14-day period expires. The products must be returned to the address indicated in the confirmation of receipt of the withdrawal. Shipping instructions will be sent by email after the request is sent. We recommend using a traceable and secure shipping method, as the Consumer remains responsible for the goods until physical delivery to the indicated return address. The refund will be made without undue delay and in any case within 14 days from the day on which the Seller was informed of the Consumer’s decision to withdraw from the contract. The Seller may withhold the refund until receipt of the goods or until the Consumer demonstrates having sent them back, whichever is earlier. The refund will be made using the same payment method used by the Consumer for the initial transaction, unless otherwise expressly agreed with the Consumer and provided that the Consumer does not incur any costs as a result of the refund. The Seller is not required to reimburse any additional costs resulting from the Consumer’s choice of a type of delivery other than the least expensive standard delivery method offered by the Seller.

When the right of withdrawal does not apply

The right of withdrawal is excluded in the cases provided for by Article 59 of the Consumer Code. In particular, by way of example, the right of withdrawal does not apply:

• to the supply of goods made to measure or clearly personalized;
• alla fornitura di beni che rischiano di deteriorarsi o scadere rapidamente;
• to the supply of goods which are liable to deteriorate or expire rapidly;
• to the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
• in other cases of exclusion provided for by applicable legislation.

If a specific product falls within one of the hypotheses for exclusion of the right of withdrawal, this information will be indicated on the product sheet or in any case communicated to the Consumer before the purchase is concluded.